Jewellery Care & Warranty

Any accidental damage/breakage can be repaired at a small charge. Faulty products will be repaired under your 12-month warranty – valid only with proof of purchase.

All of our pieces are lovingly created using 925 Sterling Silver, Gold Plating, Rose Gold Plating & Semi-Precious Stones. These Stones are natural and therefore unique so from time to time may vary in size, tone and finish. Small imperfections or ‘beauty spots’, as we like to call them, are inherent and add character and individuality to the Stone.

In order to prolong the beauty, we recommend that your Lottie & Grey piece should avoid contact with perfume, false tan, lotions, chlorine etc and stored correctly. Please handle with care and if required gently clean the Silver with a polishing cloth.

Take care of your Lottie & Grey piece and it will love you back for years to come!